Language and tools for the specification and execution of user assistance in existing applications

Language and tools for the specification and execution of user assistance in existing applications

Blandine Ginon Stéphanie Jean-Daubias Pierre-Antoine Champin Marie Lefevre 

Université de Lyon, CNRS, Université Lyon 1, LIRIS, UMR5205, F-69622, France

Corresponding Author Email: 
prénom@liris.cnrs.fr, nom@liris.cnrs.fr
Page: 
705-733
|
DOI: 
https://doi.org/10.3166/RIA.30.705-733
Received: 
N/A
|
Accepted: 
N/A
|
Published: 
31 December 2016
| Citation

OPEN ACCESS

Abstract: 

To enables the specification of assistance systems, we propose aLDEAS, a graphical language. An aLDEAS assistance system is defined by a set of assistance rules complying with a rule pattern. This language is enriched by several patterns that facilitate the definition of complex frequently used actions. aLDEAS is implemented in the SEPIA system, that mainly consists in an assistance editor and a generic assistance engine. Most existing applications can be monitored by SEPIA in order to provide end-users with contextualized and personalized assistance. We performed several experimentations both with assistance designers and end-users in order to assess our propositions. 

Keywords: 

language, knowledge representation, user assistance, rule-based system, epiphytic tools.

1. Introduction
2. Scénarios d’usage
3. Travaux connexes
4. Processus d’adjonction d’un système d’assistance épiphyte à une application-cible
5. Le langage aLDEAS
6. Patrons aLDEAS
7. Implémentation dans sepia
8. Évaluations
9. Conclusion et perspectives
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